Privacy Policy

Hibernia General Trading LLC ("we", "us", "our") respects your privacy and is committed to protecting personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

1. Data Controller

Hibernia General Trading LLC
301, 3rd Floor, Golden Business Center, Port Saeed, Deira, Dubai, UAE
Email: info@hiberniageneral.com

2. Information We Collect

• Contact details: name, company, email, phone, country
• Enquiry data: product interest, quantities, specifications, uploaded documents
• Technical data: IP address, browser type, pages visited (via cookies)
• Communication records: emails, WhatsApp messages related to business enquiries

3. How We Use Your Data

• Responding to RFQs and product enquiries
• Preparing quotes, contracts and shipping documentation
• Improving our website and services
• Complying with legal and regulatory obligations

4. Legal Basis (GDPR)

We process personal data based on: (a) legitimate interest in conducting B2B trade; (b) performance of a contract or pre-contractual steps; (c) your consent where required (e.g. marketing communications).

5. Cookies

We use essential cookies for site functionality and analytics cookies to understand visitor behaviour. You can manage preferences via our cookie banner or your browser settings.

6. Data Sharing

We do not sell personal data. We may share information with logistics partners, banks (for L/C processing), inspection agencies and IT service providers — only as necessary to fulfil your order.

7. Data Retention

Enquiry and transaction records are retained for up to 7 years for legal and accounting purposes, or as required by UAE commercial law.

8. Your Rights

Under GDPR and applicable laws, you may request access, correction, deletion, restriction or portability of your data. Contact info@hiberniageneral.com to exercise these rights.

9. Contact

For privacy-related questions: info@hiberniageneral.com or write to our Dubai office address above.